Support
We're here to help.
By Your Side is meant to feel dependable, and that includes the help behind it. Reach a real person, and we'll get you sorted.
What we can help with
Setting up
Open the iOS app and chat with the AI setup assistant. It walks you through connecting your number, adding your business knowledge, and going live.
Billing & plans
Manage your plan, switch tiers, or cancel anytime from your account. Questions about an invoice? Email us and we'll sort it out.
Something not working?
Tell us what happened and what you expected. Including the rough time of the call and the number involved helps us find it fast.
Looking for quick answers first? Many questions are covered on our FAQ page.